1. About us
Ukraine Eats is an online shop for frozen Ukrainian dishes in the United Kingdom. Through the website, you can browse products, place orders and receive information about delivery.
Legal information
Terms & Conditions
These terms explain the rules for using Ukraine Eats, placing orders, payment and delivery.
Last updated: June 2026
2. Orders
When you place an order on the website, you confirm that the information you provide is accurate and up to date. After checkout, we may contact you to confirm product availability, delivery details and payment.
3. Product availability
We try to keep product information up to date, but availability may change. If a product is unavailable, we will contact you and may offer a replacement, order change or cancellation.
4. Prices and payment
Prices are shown in pounds sterling. For the MVP version, payment may be made by bank transfer after order confirmation. We will send payment instructions after checking the order details.
5. Delivery
Delivery depends on postcode, minimum order value and delivery availability in your area. The estimated delivery time is agreed after order confirmation.
6. Frozen products
Our products are frozen food items. After receiving your order, you are responsible for storing products correctly according to packaging instructions or general safe frozen food storage guidance.
7. Cancellations and refunds
Because our products are frozen food items, returns are limited. Detailed rules are described in our Refund & Cancellation Policy.
8. User accounts
You may create an account to view orders and save delivery addresses. You are responsible for keeping access to your account secure.
9. Changes to these terms
We may update these terms from time to time. The latest version will be available on this page.